SC2 Statue - FAQ

[source: Official StarCraft 2 Statue FAQ]

• How big is the actual collectible?

The dimensions of the product are approximately: 15” W (381 mm), 18” H (457.2 mm), 12” D (304.8 mm). The product weighs approximately 17 lbs. (7.71 kg).


• What other costs are associated with this item?

In addition to the price of the item, buyers will be responsible for paying all applicable taxes as well as shipping and handling.


• Why was this statue created?

We created the Tychus Findlay Limited Edition Statue to commemorate the announcement of StarCraft II. This highly detailed collectible is a great opportunity to own a piece of StarCraft history.


• Does this product come with a pre-order for the StarCraft II game or anything else related to the game?

No, the object of this offer is the Tychus Findlay statue only. The purchase does not include any other products, information, or goods.


• Will each piece be numbered?

Yes, there will be individual numbering on each piece.


• Do I get to choose which number I get?

No, the numbering will be done at random.


• What countries do you ship to?

Below is a list of the countries to which we will ship.

• Austria
• Belgium
• Bulgaria
• Canada
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Gibraltar
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Turkey
• UK - Mainland
• UK - N. Ireland Isle of Man & Isles of Scilly
• UK - Scottish Highlands & Islands of Scotland
• United States

Shipping costs will vary depending on the country in which you live.

If you are a resident in North America (US or Canada), please click here: http://us.blizzard.com/sc2collectible/.

If you are a resident in Europe, please click here: http://eu.blizzard.com/sc2collectible/.


• What if I need to change my shipping information?

Please send an email to collectibles@blizzard.com . In the subject line please type in “Change of Shipping Address” and be prepared to provide:

• Name
• Old Shipping Address
• New Shipping Address
• Invoice Number
• Phone Number

Please keep in mind that any shipping address change requests made without providing ALL of the items listed above will NOT be processed.


• On my page I see that it is sold out, but I have heard that there is stock still available in other territories. Why is that?

Individual territories have been granted specific allotments of the production run. The quantities in stock for those territories have been set to ship only to customers residing in those territories.

If you are a resident in North America (US or Canada), please click here: http://us.blizzard.com/sc2collectible/.

If you are a resident in Europe, please click here: http://eu.blizzard.com/sc2collectible/.


• How many collectibles am I able to purchase?

There is a limit of one per person.


• Why is there a limit of one per person?

To make sure that as many people as possible get a chance to purchase this product, we are limiting orders to one per person. (The limitation is one per credit card number.) The collectibles will be sold on a first-come, first-served basis.


• I have just received a confirmation that I have successfully pre-ordered the item. How can I check on the status of my order?

Please retain and print the email invoice for your order. The next communication you will receive will be approximately two weeks prior to when the product ships in October. You will be able to track your shipment at that time.


• I have just received a confirmation that I have been placed on the wait list. What do I do now?

If you have been successfully placed on the wait list, you will be contacted if an item becomes available for purchase. If an item does not become available for purchase, you will not receive further communication. Being placed on the wait list does not guarantee you an item.


• What is the wait list? How does the wait list work?

Given the limited quantity of this product, the wait list was designed so that cancelled orders or declined credit card payments could then result in other customers being able to purchase the product. This wait list takes names on a first–come, first-served basis. By placing your name on the wait list, you are not guaranteed a product. Should one become available, the person currently in the top position on the wait list will be notified via email with an opportunity to purchase the item.


• Can I find out what position I am in on the wait list?

We will not be assigning numbers to positions on the wait list and are unable to provide this information.


• I was placed on the wait list and have just received an email saying that an item has become available for me to purchase. What do I do now?

That email notification will have directions on what steps to take in order to purchase the item. You will have one week (starting from when the email is sent) to complete the purchase process. If you do not complete the purchase by that time, the offer to purchase will expire and your position on the wait list will be forfeited. If you are no longer interested in purchasing the product, you do not need to take any action.


• Are there different versions of this collectible for different territories?

There are no plans for different versions or variants based on territory at this time.


• Will this product be available in stores at all?

No. This product is available direct to customers only as a Blizzard online exclusive.


• Do you plan to produce more of this collectible in the future?

This is the only production run that will be done for the Tychus Findlay Limited Edition Statue. There will be no reissues.


• I was too late and was unable to pre-order or get on the waiting list. Will there be another opportunity to sign up and purchase?

Once pre-orders and wait list opportunities have closed, they will not be reopened.


• What happens if I receive my item and it is damaged?

When you receive your item, please save the product, packaging, and shipping carton. Email collectibles@blizzard.com with your problem, and it will be addressed to the best of our ability.


• Do you have plans to create more collectibles based on the Blizzard universes?

Yes, we intend to explore and support all the Blizzard universes with high quality collectible products sometime in the future.


• I have other questions about the collectible. Who should I ask?

If you still have questions after reading this FAQ, please write to collectibles@blizzard.com, and we will answer your question to the best of our ability. Questions about StarCraft II, our other game products, and topics unrelated to the collectible will not be answered at this address.